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CenturyLink's Online Support

September 2014

CenturyLink customers can expect the best possible service, but sometimes problems are unavoidable.  If an issue does arise, customers can receive assistance by phone, in a CenturyLink store, or online, The Guidance Center at offers helpful information and troubleshooting tips for services like phone and Internet, such as:

  • Calling feature instructions
  • Troubleshooting for call quality issues
  • Internet equipment information
  • Email setup instructions
  • Antivirus and Internet security resources
  • Wi-Fi connection step by step guides

CenturyLink also provides a wide range of information for customer’s to explore in the Support section of the website. Here, customers can find answers related to popular topics, such as:

  • Billing and Payment
  • Wireless Connectivity
  • Calling Features
  • Internet Speed

In addition to these resources, customers can choose to connect with a CenturyLink representative via Click to Chat, Email or phone by selecting the convenient links at the top and bottom of the website.

To view CenturyLink’s online support options visit,
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